Terms & Conditions

Effective Date: June 8, 2026

Welcome to Serenity Jewelry ("Serenity Jewelry," "we," "our," or "us"). By accessing our website, purchasing products, subscribing to our SMS services, or otherwise using our services, you agree to be bound by these Terms & Conditions.

1. General Use

By using our website and services, you represent that you are at least 18 years old or have the consent of a parent or legal guardian.

We reserve the right to modify, update, or revise these Terms & Conditions at any time. Changes will become effective upon posting to this page.

2. Products and Orders

• All product descriptions, pricing, promotions, and availability are subject to change without notice.

• We reserve the right to refuse or cancel any order at our discretion.

• While we strive to accurately display our products, actual colors, sizes, and appearances may vary due to device settings and manufacturing differences.

• Custom orders, special orders, and personalized items may require deposits and additional processing time.

3. Payment

Payment is required in full unless approved financing arrangements have been made through Serenity Jewelry or a third-party financing provider.

All transactions are subject to verification and approval.

4. Returns, Exchanges, and Special Orders

Return & Exchange Policy

All sales are final.

• No cash refunds will be provided on any purchase.

• Merchandise may be exchanged within 7 days of purchase if returned in its original, unworn, undamaged, and resalable condition with the original sales receipt.

• Serenity Jewelry reserves the right to inspect all merchandise before approving any exchange.

• Approved exchanges may be issued as store credit or applied toward another purchase.

Special Orders and Custom Jewelry

• No refunds, returns, exchanges, or store credits are permitted on special orders, custom jewelry, personalized items, engraved merchandise, or specially requested products.

• Deposits and payments made toward special orders or custom items are non-refundable once production or ordering has begun.

By completing a purchase, you acknowledge and agree to these return and exchange terms.

5. Financing

Serenity Jewelry may offer financing options through third-party providers.

• Financing approval is subject to the provider's terms and credit requirements.

• Serenity Jewelry is not responsible for financing decisions made by third-party lenders.

• Customers are responsible for reviewing and complying with all financing agreements.

6. SMS Terms & Conditions

SMS Program Description

By opting in to receive text messages from Serenity Jewelry, you agree to receive recurring SMS communications that may include:

• Order confirmations

• Shipping notifications

• Appointment reminders

• Customer service communications

• Promotional offers

• Sales announcements

• Product updates

• Event notifications

Consent

By providing your mobile phone number and opting in, you expressly consent to receive automated and non-automated marketing and informational text messages from Serenity Jewelry.

Consent is not a condition of purchase.

Message Frequency

Message frequency varies depending on customer interaction and promotional activity.

Message and Data Rates

Message and data rates may apply according to your wireless carrier's plan.

Opt-Out

You may opt out at any time by replying:

STOP

You will receive a confirmation message, and no further SMS messages will be sent unless you opt in again.

Help

For assistance, reply:

HELP

or contact Serenity Jewelry directly.

Carrier Disclaimer

Wireless carriers are not responsible for delayed or undelivered messages.

SMS Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

7. Intellectual Property

All website content, including text, graphics, logos, images, product descriptions, and other materials, is the property of Serenity Jewelry and may not be copied, reproduced, distributed, or used without written permission.

8. Limitation of Liability

To the fullest extent permitted by law, Serenity Jewelry shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our products, website, or services.

Our total liability for any claim shall not exceed the amount paid for the product or service giving rise to the claim.

9. Disclaimer of Warranties

Products and services are provided "as is" and "as available" unless otherwise required by law.

Serenity Jewelry makes no warranties, express or implied, regarding the operation of the website or the accuracy of information provided.

10. Privacy

Your use of our website and services is also governed by our Privacy Policy.

11. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the State of New Jersey, without regard to conflict of law principles.

Any disputes arising from these Terms & Conditions shall be resolved in the appropriate courts located in New Jersey.

Contact Information

Serenity Jewelry
161 Main Street
Paterson, NJ 07505

Phone: 973-321-8369
Email: [email protected]